Privacy Policy
Privacy Policy (Creanda)
Last updated: Sep 22, 2025
Who we are. This website and our mobile applications are operated by Creanda (“Creanda,” “we,” “us”). Contact: support@creanda.website. Address: [your legal address].
Data we process
Usage & device data (web and apps): IP address, device identifiers, OS and version, model, language, time zone, session and event metadata (opens, taps, crashes), pages viewed/visit times, referrer, and strictly necessary cookies/tokens.
Account & support: name, email, and any information you provide when contacting us.
Subscriptions & payments: we receive from Apple App Store / Google Play the purchase/restoration status (transaction identifiers, country/currency, start/renewal/cancel dates). We do not process or store card numbers.
Optional analytics (if enabled): aggregated and anonymized performance metrics to improve stability and experience.
Purposes & legal bases
Provide the service, authenticate sessions, and enable paid features (contract).
Performance analytics, fraud prevention, and security (legitimate interest).
Respond to support requests (contract/legitimate interest).
Comply with legal obligations (legal obligation).
Send operational communications; marketing only with your consent.
Retention
We keep data only as long as needed for each purpose. Subscription records and fiscal evidence are kept as legally required, then anonymized or securely deleted.
Sharing & processors
We share data only with:
Apple App Store / Google Play (purchases and restorations).
Crash/analytics providers (e.g., Crashlytics/Sentry) for stability.
Hosting/helpdesk/email providers needed to operate the service.
All act as processors under data-processing agreements and security controls.
International transfers
Where providers process data outside your country, we apply appropriate safeguards (e.g., EU Standard Contractual Clauses).
Cookies
We use strictly necessary cookies/tokens for core functionality (e.g., login). Measurement cookies load only with your consent (where applicable).
Your rights
You may access, rectify, erase, object to processing, port your data, and restrict processing. You may also withdraw consent. Contact support@creanda.website.
EU/EEA residents may lodge a complaint with their data-protection authority. California residents may exercise CCPA rights (access, deletion, opt-out of sale/share).
Children
Our services are not directed to children under 13 (or the equivalent age in your jurisdiction).
Security
We use encryption in transit, access controls, and data-minimization practices.
Changes
We will post any updates here with the “Last updated” date.
Privacy contact: support@creanda.website | [your address]
Terms of Use (EULA)
Last updated: Sep 22, 2025
1. Scope
These Terms of Use govern your use of the website and the first-party apps owned by Creanda (we do not build apps for third parties). By using our services, you accept these terms.
2. License
We grant you a personal, non-exclusive, non-transferable license to use our apps on your devices, subject to these terms and the App Store/Google Play rules.
3. Subscriptions & trials
We offer auto-renewing subscriptions. Price and currency are shown in-app and may vary by region.
Billing is handled by Apple/Google; we do not handle card data.
If a free trial applies, the paid plan starts when the trial ends unless you cancel beforehand.
4. Renewal & cancellation
Subscriptions auto-renew until you cancel in your App Store/Google Play account at least 24 hours before the renewal time.
You can manage or cancel at any time in your store account settings.
5. Restore purchases
A “Restore Purchases” button is provided in-app to recover prior purchases using the same Apple/Google ID.
6. Refunds
Refunds, if any, are processed according to App Store/Google Play policies.
7. Acceptable use
You must not copy, reverse engineer, bypass technical protections, use the services for unlawful purposes, or infringe third-party rights.
8. Intellectual property
All content, trademarks, and software are owned by Creanda or its licensors. No rights are transferred other than the limited license above.
9. Service & availability
We may update, modify, or discontinue features. We aim to minimize interruptions.
10. Warranty & liability
Services are provided “as is.” To the extent permitted by law, Creanda is not liable for indirect or consequential damages or loss of profits. Nothing limits liability for fraud or non-excludable harm.
11. Governing law & venue
These terms are governed by the laws of [Mexico / your country]. Courts of [your city] shall have jurisdiction, unless mandatory law provides otherwise.
12. Contact
Creanda — [your legal entity]
[your address] — support@creanda.website